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Privacy Policy

Toraichi Corporation (hereinafter referred to as "our company") will comply with the Act on the Protection of Personal Information and other relevant laws and regulations regarding the information that can identify a specific individual, such as names, addresses, and telephone numbers, that we receive from customers in the course of conducting business activities at "Toraichi Archives" (hereinafter referred to as "personal information"), and will take safety measures to properly protect and manage such information and comply with the following items.

Article 1 (Collection of Personal Information)

We will obtain your personal information with your prior consent.

Article 2 (Purpose of Use of Personal Information)

The purposes for which the Company uses personal information received from customers are as follows: (1) To confirm the details of the customer's order and payment method, and to contact the customer regarding the purchased product
(2) Shipping of products
(3) Providing materials and information requested by customers
(4) Responding to various inquiries from customers
(5) To inform you about our products and services via e-mail newsletters, direct mail, etc.
(6) Marketing research and analysis for the development of new products and services based on customer purchases, etc.

Article 3 (Restrictions on use of personal information)

We will use your personal information within the scope of the purposes of use set out in Article 2 and those clearly stated to you in advance at the storefront, and will not use it beyond the scope necessary to achieve those purposes of use.

Article 4 (Management of Personal Information)

We will implement safety measures, including information security, to prevent unauthorized access to personal information, as well as the leakage, destruction, falsification, and loss of personal information, and we will educate and raise awareness of executives and employees involved with personal information.

Article 5 (Provision of personal information to third parties)

Our company will not disclose or provide your personal information to third parties, except in the following cases: In addition, our company may provide your personal information to a business partner to the extent necessary to accomplish the purpose for which the personal information was entrusted to us by you, but in this case, we will enter into a confidentiality agreement with the business partner and require strict management of the personal information.
(1) When the customer has given consent
(2) When required by law
(3) When a manufacturer or other party requests a product recall.

Article 6 (Inquiries regarding personal information)

Please contact us if you would like to request the disclosure, correction, or suspension of use of your personal information held by our company. We will respond to your request within a reasonable period and scope after confirming that the request is made by the customer in accordance with laws and regulations and our designated procedures. Please note that we may not be able to fulfill your request, as we discard personal information held by us after storing it for a certain period of time.

e-mail: online_store@toraichi.com (Contact: Kawawaki)

Article 7 (Revision or Abolition)

Please note that the contents of this "Handling of Customer Personal Information" may be changed, revised, or abolished without prior notice. In such cases, we will notify you by a method we deem appropriate.

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<About returns>
If you wish to return or exchange an item, please be sure to contact us using the inquiry form before shipping the item. Please note that we may not be able to accept your request for return or exchange if we do not receive your contact information.
Returns and exchanges will be accepted within 7 days of receiving the product (this does not apply to defective products).
If you return the product before we have accepted the return or exchange, your request may be invalidated. In that case, you will be responsible for the shipping and handling fees for the return.
In principle, product exchanges are limited to changing the size or color of the same product. Other exchanges may not be accepted due to the need to settle the price difference.
The replacement product will be shipped once it has arrived at our company, been inspected, and checked.
Customers will be responsible for all expenses incurred in the case of returns or exchanges due to customer reasons, such as ordering the wrong item, the product being different from what they expected, etc. (including round-trip shipping fees, cash-on-delivery fees, and bank transfer fees when we refund you).
Please note that we cannot refund shipping and handling fees when purchasing products.
We cannot accept returns or exchanges for products that have become dirty, damaged, smelly, or wet due to customer negligence, products that have been used once, products that have been opened, products that have been repaired, products purchased from other stores, custom-made products, products that have been embroidered, or products that have been exchanged once. In addition to the above, we may refuse returns or exchanges at our discretion. Please be aware of this in advance.
All products have been inspected, but if there is a defect, we will exchange it for an equivalent product. However, this depends on the stock situation, so if we cannot prepare an equivalent product immediately, we will refund the purchase price.
In the event of damage due to quality defects or an accident during delivery, or if a product is delivered incorrectly from our company, we will cover the shipping and handling fees for returns and exchanges.
If the number of returns exceeds a certain number, we may stop doing business with you.

<How to settle the difference in price>
If you are exchanging sizes for items in the same price range, there will be no price difference, but shipping fees will be charged.
If you use cash on delivery, a cash on delivery fee will be charged.
If the exchanged item is more expensive than the returned item, you will be charged the difference in price plus shipping. If you choose cash on delivery, a cash on delivery fee will be charged.
If the exchanged item is cheaper than the returned item, we will charge you the shipping fee. If you choose cash on delivery, a cash on delivery fee will be charged. The difference in price will be transferred to your designated bank account.

<About the product>
We strive to make product photos as close to the actual colors as possible, but due to the nature of monitor displays, there may be differences between the actual product and the photos.
Even if the color name is the same, the texture and color will be different if the first four digits of the product number are different.
If you are coordinating the top and bottom in the same color, we recommend products with the same first four digits of the product number.
Due to color reproduction issues with 100% cotton products, there may be differences in color depending on the production lot. For this reason, even if the same product number and color are the same, there may be slight differences in color.
Please note that returns and exchanges due to these reasons may also be considered customer convenience.

<Regarding order cancellations based on order details or order history>
If you refuse to receive the product or if there is a possibility that it may cause harm to our company, we will cancel your order.
If your order is not in order, we may cancel it.

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